We guarantee all our none Fragrant Lei to be arrival in good condition. If for any reason, you are not satisfied with any of the Fresh arrival none Fragrant Lei or have any concern of the billing or Lei substitution issue and planning to FILL A CREDIT DISPUTE to settle this issue. Then please repack all the fresh arrival Leis and return entire shipment back to us by via FEDERAL EXPRESS PRIORITY OVERNIGHT ONLY. We will happy to issue a full credit back to your account. Of cause, to eligible for a full credit or refund that all returned Lei must be under resale table condition. Sorry, buyer are liable for the RETURNING FEE and Fragrant or Delicate Leis are none refundable item if with out the Fragrant Lei insurance purchase.
Also, Our on time delivery guarantee is bound by FedEx or UPS Delivery Policy. Which means if Fedex or UPS failed their delivery commitment, we will forward your late delivery or damage claim to their cargo department to ask for a fair settlement, but your refund is guaranteed by our carrier, not our company. Except the late delivery is created by USDA interruption or hold up, recipient is not in, wrong address, any thing which act by the God then the on time delivery guarantee may null and void by our carrier.
Below is our important foot note, please review it thoroughly prior to place your ONLINE ORDER Mahalo MLF.
Note: 1, We are guaranteed all FRESHNESS LEIS or FLOWERS to pack with your shipment and landed on your state on time. But we can not guaranteed that our carrier will deliver your package on time due w / accident ( such as engine won't start, blow out tire ) may occur and those accidents are beyond our control.
2, Federal Express charge $12.50 extra for address correction or forward address or Saturdays delivery and we will automatically forward those charge to your account if your arrival date is fall on SATURDAYS or Incorrect Recipient address.
2a. Sorry, our Website is not a secure site if you have any concern of your Card info that may hack by net thief please phone in your payment info. However, we been lucky and ever have any "accident" in past 15 years.
3. Cashier Check may require if your purchase amount is over limited of $200.00 or other special condition.
4. 15-25 % additional charge may apply to any Order if it failed to meet the requirement of note 3. ( OPL-200 )
4a. Fragrant Lei Insurance is required for any Fragrant Lei Order if you exceed our $200.00 Credit Card purchase limit.
5. Sorry, C.O.D. service is not available and no shipment will be send if the payment is not clear.
6. Federal Express will not accept any claim if you were exceed 15 days period of the delivery day.
6a. We will file your claim if the shipper are failed their commitment. But your refund is guaranteed by our shipping company not our company
6b. We will not accept any damage claim if your claim is with out any photo proof nor one day old.
6d. We will deny any Credit or Refund request if your return merchandise is not received nor not in resale table condition.
7, Sorry, no Lei Order cancellation will be accepted if you did not file your order cancellation with our special Lei Order Cancellation Form. ( net order ) or with out a order cancellation confirmation ( phone order ). Then we may automatically charge a order cancellation fee plus any other cost on your Charge Account.
7aa. Lei Quotation is always available if you have any concern of budget , please request a Lei Quote prior to ship your order. Otherwise we will do as usual " pack and ship it".
7a. Sorry, your signature is required to release your package if your order is over $150.00 purchase.
7b. Sorry, any Online Lei Order , we will respond with e mail only which included any concern of your order or claim. Also, please contact us for help and do not place any Lei Order if you have any confusion of our Website.
7c. Any Online Specials is only available Order Online and must submit your order in the same page.
7d. We will not liable for any RUSH ORDER, LAST MINUTE ORDER and INCOMPLETE ORDER ( insufficient shipping information) errors which included miss packing or communication and other errors. Therefore, we recommend that customer should place their Online order in 7 days advance and be sure submit two Forms at each Lei order.
7e. We reserve a right that we will bill the recipient for the entire order cost or balance. Only if the customer file a Credit Dispute with the Leis were received on time and in good conditions. If you feel, this is unreasonable to you then do not submit any order.
8, All information on our website is not current updated if you do need the current information, please call us at .
CREDIT CARD DISPUTES
WE HAVE A ZERO TOLERANCE POLICY FOR CHARGE BACKS. ANY CUSTOMER WHO DISPUTES A CREDIT CARD PAYMENT IS SUBJECT TO A FINE OF $35.00 AND PLUS ANY OTHER COST IF IT IS INVOLVE WITH YOUR CREDIT DISPUTES.
DAMAGE CLAIM FORM FED LATE DELIVERY CLAIM FORM
SILK LEIS or KUKUI NUT LEIS RETURN POLICY
We regret to heard that the Silk Leis that your are receiving is not suitable for your event, however you did selected option1 " SUBSTITUTE WITH EQUAL VALUE" which means that you authorize us to make a substitution with any Leis ( equal value only ) if the order item is not available at the time when you place the Silk Lei Order Online. Therefore, your are obligated for the shipping charge even you return your Leis. Because our Silk Lei has been send as your request.
However, we willing to make the follow offer: please login to the Silk Site, place a new order and be sure select option2 " COLOR MATCH PHOTO" ( you Lei price will jump to Double or Triple due with the quantity of the Silk Lei that we have to purchase and meet your demand). Therefore, we will send you a new shipment of Silk Leis and will credit the first charge back to your account for credit after the first shipment is return back to us.
INTERNET ANSWERING MACHINE
Aloha, we apology for this inconvenience due our Website up data is in processing .
Please leave a brief message on the Internet Answering Machine or send us a Email.
we respond as soon as we can.
Mahalo
flowerleis